Video Customer Experience (CX)

Maximizing Your Customer ROI: How video can help increase customer lifetime value (CLV).

May 09, 2023

As a business owner, I'm always seeking ways to increase the return on investment (ROI) and boost the bottom line. One effective strategy recently gaining popularity is using video and drip campaigns to increase customer lifetime value (CLV). By leveraging these tools, businesses can engage with their customers more effectively and build lasting relationships that lead to increased revenue over time.

What are Video and Drip Campaigns?

Video campaigns involve creating and disseminating video content to engage with potential customers and promote products or services. Drip campaigns, on the other hand, involve the use of automated email sequences that are sent to subscribers over a period of time. These campaigns are designed to educate, nurture, and convert leads into paying customers.

How Can Video and Drip Campaigns Increase CLV?

Build trust and credibility.

Videos and drip campaigns can educate customers about a business's products or services, providing valuable information that helps them make informed decisions. By doing so, companies can build trust and credibility with their customers, which leads to increased customer loyalty and repeat business.

Increase engagement

Video campaigns are highly engaging and can capture customers' attention like text-based content cannot. By using video content in drip campaigns, businesses can increase engagement with their subscribers and keep them interested in what the business offers.

Upsell and cross-sell opportunities

Drip campaigns can introduce customers to new products or services, providing upsell and cross-sell opportunities. By doing so, businesses can increase their CLV by encouraging customers to purchase additional products or services.


Video and drip campaigns can be personalized based on a customer's interests and preferences, increasing conversion chances. By providing personalized content, businesses can demonstrate that they understand their customers and are committed to providing a positive customer experience.


Retargeting customers who have previously engaged with a business's content can increase CLV. Using video and drip campaigns to retarget customers, businesses can remind them of products or services they may have been interested in and encourage them to purchase.

Examples of Video and Drip Campaign Strategies

Welcome Series

A welcome series is a drip campaign sent to new subscribers and provides them with information about a business's products or services. This series can include a welcome video introducing the business and its values and information about specific products or services that may interest the subscriber.

Onboarding Series

An onboarding series is a drip campaign designed to educate customers about a business's products or services after they purchase. This series can include video tutorials demonstrating how to use the product or service and information about related products or services that may interest you.

Product Launch Campaign

A product launch is a video campaign to promote a new product or service. This campaign can include teaser videos that build anticipation for the launch and instructional videos demonstrating how to use the product or service.

Customer Success Stories

Customer success stories are video campaigns that feature satisfied customers sharing their experiences with a business's products or services. These stories can be shared on social media or used in drip campaigns to build trust and credibility with potential customers.


By leveraging the power of video and drip campaigns, businesses can increase customer lifetime value and boost their bottom line. These tools provide meaningful opportunities to engage with customers, build trust and credibility, and encourage repeat business. How are you using video to build trust with your audience? Have you integrated video into your onboarding? Let us know how you are using video.